Every project that we have been involved in over the past 16 years has started in the same way. A listening, fact finding phase where we get together to find out the real problems, issues, drivers and business objectives. We need to know your business well enough to make good, sound business recommendations. To do this, we need to ask some questions. Those questions quite often raise more questions. Yes. We are thorough. We challenge the ordinary and the established way of thinking to open up new and innovative ways of solving problems that businesses face

The world has changed and our teams have adapted to the new virtualised office environment. But we still kick off our analytics phase of any project in the same way – via a whiteboard, albeit a virtual one these days. The innovation, development, application, vendor, distributor and the customer experience teams are all on hand to give input and dig deep to find the right solution for your situation. We have all been in the business long enough to know there are several ways to skin a cat. Often there are many moving parts where several different technologies need to work together to make a cohesive solution. Our proposed solution has to be 100% fit for purpose.

Where possible, we set aside time for a face to face whiteboard session. This is where we will present our findings from the listen & analyse phases to you. Although, to be fair sometimes, during the session new ideas often come to light which we explore together in more depth. No stone is left unturned. We will work closely with your team to ensure any potential consequences of implementing a solution are clearly understood. This collaboration between your team and ours and between all technologies involved continues throughout the project. Like a hand in a glove.