Discover innovative strategies using Sandvine’s Operations Insights to boost network troubleshooting and elevate user experience in small telcos by prioritizing customer needs, enhancing decision-making with comprehensive insights, and reducing troubleshooting time for superior network services. If you are interested to learn more, please get in touch. You can reach us at talktous@essential-net.com.
Rural and small telcos possess unique advantages over larger telecommunications companies when it comes to providing customized, personalized services to consumers and businesses. With their strong local presence, and often local ownership, small telcos can provide a level of customer service larger, national and multinational companies simply cannot match. In addition, small telco networks benefit from a greater degree of flexibility and agility when it comes to developing and quickly delivering innovative services, personalized offers, and next-generation technology. Sandvine’s products and solutions provide small telcos with world-class, yet scalable and affordable, network visibility and traffic management tools, allowing network operators […]
For many Altnets, Trustpilot’s measure of customer satisfaction is an important marketing tool. However, take a close look and you’ll see that customer service and the physical installation experience have been the major factors driving the scores, meaning this mostly reflect the customer on-boarding experience. No one is perfect, but scores show that across the industry many Altnets have succeeded in building an “Excellent” reputation, albeit primarily for connecting their customers to fibre broadband. Maintain a Good Reputation Maintaining your reputation, vitally important for on-going growth, means keeping customers satisfised as they consume the service day in and day out. […]